Frequently Asked Questions

We built Jupi to become part of your real daily routine. Try it consistently and pay attention to how you feel. If Jupi isn’t right for you, you’re covered by our 30-day money-back guarantee.

Just email support@jupiternu.com with your order number and we’ll take care of you.

Email us at support@jupiternu.com with your order number. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: items sent back without first requesting a return can’t be accepted.

Returns go to: Jupiter Nutrition LLC, 481 Capistrano Dr, Palm Beach Gardens, FL 33410

Please wait for your approved return and shipping label before sending anything back.

We’ll let you know once we’ve received and inspected your return, and whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a little extra time to post it.

If more than 15 business days have passed since your return was approved, please contact support@jupiternu.com.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Yes. We can’t accept returns on sale items or gift cards. If you have a question about a specific item, reach out to support@jupiternu.com before sending anything back.

Please inspect your order when it arrives. If anything is defective, damaged or not what you ordered, contact us right away at support@jupiternu.com so we can look into it and make it right.

Yes. If your order is shipped to the EU, you can cancel or return it within 14 days for any reason, without needing to give a justification. The item must be in the same condition you received it, unused and in its original packaging, with proof of purchase.

Once your order ships, delivery usually takes [X–X] business days within the United States. You’ll receive tracking details by email as soon as it’s on the way.

Yes. Free shipping is included with our Buy 2 Get 1 FREE and Buy 3 Get 2 FREE bundles. For other orders, shipping is calculated at checkout.

When your order ships, we’ll email you a confirmation with your tracking number. You can also use the Track Order link in our footer. Can’t find it? Email support@jupiternu.com and we’ll help.

Contact us as soon as possible at support@jupiternu.com with your order number. We’ll do our best to update or cancel it, but once an order has shipped we can’t make changes. In that case, you can request a return once it arrives.

In rare cases we may cancel or limit an order, for example if product or pricing information was listed incorrectly, or to limit quantities per customer, household or address. If this happens, we’ll contact you using the email or phone number on your order. Questions? Reach us at support@jupiternu.com.

1. Add 1 scoop of Jupi to 8–12 oz of water.
2. Stir well or use a frother until fully dissolved.
3. Drink daily.

Whenever it fits your routine best. What matters most is consistency, so pick a time you’ll stick with every day.

Yes. Jupi is designed to be part of your daily routine. One scoop a day is all it takes.

Jupi has a bright, refreshing Blood Orange flavor. It includes apple cider vinegar without the vinegar-shot taste.

Ginger, apple cider vinegar and lemon extract are included to support smoother digestion and post-meal comfort.* Every body is different, but in our internal customer surveys, 87% of customers said they experienced reduced discomfort within the first 7 days.

Every body is different, but here’s what our customers commonly report:

• 1 week: feeling lighter after meals
• 2 weeks: noticeably less daily bloating
• 1 month: more regular, smoother digestion

For the best results, take Jupi consistently every day.*

Jupi is made with whole-food ingredients like ginger, turmeric and lemon. If you have a sensitive stomach, a medical condition, take medication, or are pregnant or nursing, please check the full ingredient list on the label and talk with your healthcare provider before starting any new supplement.

Keep your jar tightly closed and store it in a cool, dry place, away from direct sunlight and moisture.

On its own, turmeric is poorly absorbed by the body. BioPerine (black pepper extract) helps your body absorb it, so the turmeric in Jupi can actually do its job.*

Jupi uses pink Himalayan electrolytes, including sodium, potassium and magnesium, to support fluid balance and proper hydration. It helps replenish what your body actually uses, beyond what plain water can do.*

No. Jupi uses full-spectrum ingredients with fully disclosed doses. No mystery proprietary blends. Turn the jar around and you’ll see exactly what you’re getting.

We use your information to process and ship your orders, provide customer support, keep your account secure and, if you opt in, send you updates and offers. For full details, read our Privacy Policy.

You can opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of any email. You’ll still receive important emails about your account and orders.

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you. Email support@jupiternu.com and we’ll help. We may need to verify your identity first.

Jupi is made by Jupiter Nutrition LLC, based in Palm Beach Gardens, Florida. Our mission is simple: making wellness easy.

Dietary supplements are not approved by the FDA. Statements on our website have not been evaluated by the Food and Drug Administration, and Jupi is not intended to diagnose, treat, cure or prevent any disease.